Experience Cloud ID (ECID) is a shared identity namespace used across Adobe Experience Cloud applications. Stackchat supports ECID, which means you can stitch together a user's journey across multiple channels, including chat.

ECID Generation

If you have the Stackchat web messenger installed on your website, then your Stackchat chatbot will source the ECID from the user's web session.

However, if the customer is on a non-web channel such as Facebook Messenger, a new ECID will be generated for each user that speaks with you chatbot.